Refund policy

Return and Refund Policy

At Busylittlelambs, we want you to love your Busy Books! If you are not completely satisfied with your purchase, we're here to help.

Returns

• You have 14 calendar days to return an item from the date you received it.

• To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it.

• Proof of purchase (order number or receipt) is required for all returns.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.

• If your return is approved, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear on your statement.

• Shipping costs are non-refundable, and the customer is responsible for the return shipping fees unless the item was defective or damaged during shipping.

Exchanges

• If you received a damaged or defective Busy Book, we will be happy to offer an exchange or a full refund.

• Please contact our support team with photos of the damage or defect, and we will assist you with the exchange process.

If you have any questions, please feel free to contact us.