Terms of service

Terms of Service for Busy Books

Last updated: 9th of August, 2025

Welcome to Busy Little Lambs! These Terms of Service govern your use of our website and services, including any purchases of Busy Books products, subscriptions, or digital content. Please read these terms carefully before accessing or using our website.

1. Acceptance of Terms

By accessing or using the Busy Little Lambs website (www.busylittlelambs.com), you agree to be bound by these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply. If you do not agree to these terms, please do not use our website or services.

2. Products and Services

Busy Little Lambs offers educational Busy Books for children, including physical products and subscriptions to our book delivery service.

  • Product Availability: All products are subject to availability. We reserve the right to modify, discontinue, or limit the quantity of any product at any time.

  • Subscription Service: (If applicable) If you subscribe to our Busy Book subscription service, you agree to receive books periodically based on the plan you choose. You can manage or cancel your subscription through your account settings on our website.

  • Pricing and Payment: All prices listed on our website are in NZD and may be subject to change without notice. Payments are processed securely via [payment gateways such as PayPal, Stripe, etc.].

3. Order Process and Acceptance

  • Order Confirmation: After placing an order, you will receive an order confirmation email with details of your purchase.

  • Order Fulfillment: We will process your order and notify you once it has shipped. You will receive tracking information if applicable.

  • Right to Refuse Orders: We reserve the right to refuse or cancel any order, whether or not the order has been confirmed or payment has been processed. If we cancel your order, we will notify you and issue a full refund.

4. Account Registration and Security

To purchase products or manage subscriptions, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information.

  • Maintain the confidentiality of your account credentials and notify us immediately if you suspect any unauthorized use.

  • Be responsible for all activities that occur under your account.

5. Subscription Terms

If you subscribe to our Busy Book service, the following terms apply:

  • Billing Cycle: The billing cycle is [monthly/quarterly/annually], and you will be charged automatically at the start of each billing period.

  • Cancellations: You may cancel your subscription at any time before the next billing cycle through your account settings or by contacting our customer service team.

  • Renewals: Subscriptions automatically renew unless canceled before the next billing cycle.

6. Shipping and Delivery

  • Shipping Charges: Shipping charges are calculated at checkout based on your location and the size of your order. Delivery times may vary depending on the shipping method selected.

  • Shipping Timeframes: We strive to ship your order within 7 business days after your order is processed as these are made to order books.

  • Lost or Damaged Items: If you receive a damaged or lost item, please contact our customer support team immediately. We will resolve the issue by offering a refund or replacement at our discretion.

7. Returns and Refunds

Our [Return and Refund Policy] applies to all orders, including subscription orders. Please refer to that section for detailed information on how to return products, request refunds, and exchange items.

8. Intellectual Property

All content on our website, including but not limited to text, images, logos, designs, graphics, videos, and product names, are the property of Busy Little Lambs or its licensors and are protected by copyright and trademark laws. You may not use any content from our site without prior written permission.

9. User Content

By submitting any content (e.g., reviews, comments, photos) to our website, you grant Busy Little Lambs a non-exclusive, royalty-free, worldwide license to use, modify, and display your content in connection with our business operations.

  • Prohibited Content: You agree not to submit any content that is offensive, defamatory, or violates the rights of others.

10. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy to understand how we handle your data.

11. Limitations of Liability

To the fullest extent permitted by law, Busy Little Lambs is not liable for any indirect, incidental, special, or consequential damages resulting from your use of the website or products. This includes, but is not limited to, product defects, delays, loss of data, or loss of profits.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of [your state/country]. Any disputes arising from these terms shall be resolved in the courts located in [location].

13. Changes to Terms of Service

We reserve the right to modify or update these Terms of Service at any time. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of the website after any changes constitutes your acceptance of the updated Terms of Service.

14. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

Busy Little Lambs
Email: [your contact email]
Phone: [your contact number]
Address: [your physical business address]